At Queenora Jewels, we aim to deliver your favourite jewellery safely and efficiently to your doorstep. Please read our Shipping Policy carefully before placing an order.
1. Shipping Charges
We offer shipping across eligible locations in India.
Free Shipping
Free standard shipping is available on orders above ₹500.
If the total value of your order is more than ₹500, no shipping charge will be added to your order.
Flat Rate Shipping
For orders with a total value of ₹500 or below, a flat shipping charge of ₹100 will apply.
The applicable shipping charges will be displayed during the checkout process before you complete your payment.
2. Order Processing
Once your order is successfully placed and confirmed, we will begin processing it.
Orders are generally processed within [1–3 business days], subject to product availability and order verification.
Orders may take additional time to process during:
- Sale periods
- Festivals and public holidays
- High order volumes
- Unforeseen operational circumstances
Customers will be notified if there is any significant delay in processing their order.
3. Shipping Partners
To ensure reliable delivery, Queenora Jewels may ship orders through trusted logistics and courier partners, including:
- Shiprocket
- Blue Dart
- Xpressbees
- Ekart
The shipping partner for your order may vary depending on your delivery location, service availability, and other operational factors.
Queenora Jewels reserves the right to select the most suitable shipping partner for each order.
4. Estimated Delivery Time
Delivery timelines may vary depending on the customer’s location and the selected courier partner.
Once your order has been dispatched, delivery may generally take approximately [3–7 business days].
Please note that delivery timelines are estimates and may vary due to factors beyond our control, including:
- Delivery location
- Courier delays
- Weather conditions
- Public holidays
- Festivals
- Operational or logistical issues
Queenora Jewels will make reasonable efforts to ensure timely dispatch and delivery of all orders.
5. Order Tracking
Once your order is shipped, tracking information will be made available to you.
Customers can check their order details and shipping status through their Queenora Jewels account, under the My Account / Orders section.
Where available, customers may also receive shipping-related notifications through the contact details provided while placing the order.
Please allow some time after dispatch for tracking information to become active.
6. Delivery Address
Customers are responsible for providing a complete and accurate delivery address, including:
- Full Name
- Mobile Number
- House/Flat Number
- Street/Area
- City
- State
- PIN Code
Queenora Jewels may not be responsible for delays or delivery issues caused by incorrect or incomplete address information provided by the customer.
If an order has already been dispatched, changes to the delivery address may not be possible.
7. Delivery Attempts
Our shipping partners may make multiple attempts to deliver your order.
Customers are requested to ensure that someone is available at the provided delivery address to receive the order.
If an order cannot be delivered due to reasons such as:
- Incorrect address
- Incorrect contact information
- Customer unavailable
- Repeated unsuccessful delivery attempts
- Refusal to accept the order
the shipment may be returned to us.
Any additional charges, where applicable, may be communicated to the customer.
8. Delayed or Lost Shipments
While we work with trusted shipping partners, unexpected delays may occasionally occur.
If your order is significantly delayed or the tracking status does not update for an extended period, please contact our customer support team.
We will coordinate with the relevant shipping partner to investigate the issue and provide an appropriate update.
9. Damaged Package or Product
If you receive a package that appears damaged or tampered with, we strongly recommend recording a continuous unboxing video while opening the package.
In case the product is received in a completely damaged or defective condition, please refer to our Return, Replacement & Refund Policy.
Any replacement request must be raised within 7 days of delivery and must include the required proof, including a valid unboxing video, as mentioned in our policy.
10. Changes to This Shipping Policy
Queenora Jewels reserves the right to modify or update this Shipping Policy at any time.
Any changes will be posted on this page along with the revised Last Updated : 23 Aug 2026.
11. Contact Us
For any shipping-related questions or assistance, please contact us:
Queenora Jewels
WhatsApp Support: +91 – 9829334254
Email: queenorasupport@gmail.com
Website: www.queenorajewels.com