Welcome to Queenora Jewels. These Terms & Conditions govern your access to and use of our website, products, and services.
By accessing, browsing, registering on, or placing an order through our website, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website.
1. About Queenora Jewels
Queenora Jewels offers artificial, fashion, and Korean-inspired jewellery and accessories through its website.
We aim to provide our customers with a smooth and enjoyable shopping experience. However, by placing an order, you agree to comply with the policies, terms, and conditions mentioned on our website.
2. Eligibility to Use Our Website
By using our website or placing an order, you confirm that:
- The information provided by you is accurate and complete.
- You are legally capable of entering into a binding transaction.
- You will use our website only for lawful purposes.
- You will not misuse, copy, interfere with, or attempt unauthorized access to our website or its systems.
We reserve the right to refuse service, cancel orders, or restrict access where we reasonably believe there has been misuse, fraudulent activity, or a violation of these Terms & Conditions.
3. Product Information
We make reasonable efforts to ensure that product descriptions, images, prices, and other information displayed on our website are accurate.
However, slight variations may occur in:
- Colour
- Design
- Finish
- Size
- Shine
- Appearance
These variations may occur due to lighting, photography, screen settings, or the nature of artificial and fashion jewellery.
Product images are for representation purposes, and minor variations may not be considered defects.
4. Product Availability
All products displayed on our website are subject to availability.
In certain situations, a product may become unavailable after an order has been placed. In such cases, Queenora Jewels reserves the right to cancel the order or contact the customer regarding an alternative solution.
We also reserve the right to:
- Limit the quantity of products available.
- Modify or discontinue products.
- Update product information.
- Correct errors related to pricing or availability.
5. Pricing
All prices displayed on the Queenora Jewels website are subject to change without prior notice.
We make reasonable efforts to ensure accurate pricing. However, in the event of an incorrect price being displayed due to a technical or human error, we reserve the right to correct the error and cancel or modify the affected order where necessary.
Any applicable shipping charges, taxes, or additional charges will be displayed during the checkout process, where applicable.
6. Orders and Acceptance
When you place an order, you will receive an order confirmation. However, receiving an order confirmation does not necessarily mean that the order has been accepted or dispatched.
Queenora Jewels reserves the right to accept, reject, cancel, or limit an order in situations including, but not limited to:
- Product unavailability
- Incorrect pricing
- Suspected fraudulent activity
- Incorrect or incomplete customer information
- Payment-related issues
- Technical errors
If an order is cancelled after successful payment, any eligible refund will be processed according to the applicable circumstances and payment process.
7. Payments
We may offer various payment methods through secure third-party payment service providers.
By making a payment through our website, you agree to comply with the terms and conditions of the respective payment provider.
Queenora Jewels does not store complete credit card, debit card, or other sensitive payment details on its servers.
If a payment transaction fails, is declined, or remains incomplete, the order may not be processed.
8. Shipping and Delivery
Orders will be processed and delivered according to the shipping options and policies available on our website.
Delivery timelines may vary depending on:
- Delivery location
- Product availability
- Courier or shipping partner
- Weather conditions
- Public holidays
- Operational or logistical circumstances
Any estimated delivery date provided is an estimate and not a guaranteed delivery date.
Queenora Jewels shall not be held responsible for delays caused by courier partners or circumstances beyond our reasonable control.
9. Order Tracking
Where order tracking is available, customers may use the tracking information or Track Your Order feature available on our website.
Tracking updates are generally provided by the relevant shipping or courier partner. While we aim to provide accurate information, tracking updates may occasionally be delayed or temporarily unavailable.
10. Return, Replacement & Refund Policy
Returns, replacements, and refunds are governed by our separate Return, Replacement & Refund Policy.
Currently, replacement requests may only be considered when a product is received in a completely damaged or defective condition, subject to verification.
Customers must contact our support team within 7 days of delivery and provide the required evidence, including a valid and continuous unboxing video showing the package being opened and the condition of the product.
Requests without the required evidence or requests raised after the applicable period may not be accepted.
Please review our complete Return, Replacement & Refund Policy before placing an order.
11. Cancellation of Orders
Order cancellation requests must be made as soon as possible after placing the order.
Once an order has been processed or dispatched, cancellation may not be possible.
Queenora Jewels reserves the right to approve or decline cancellation requests based on the order status and applicable circumstances.
12. Customer Accounts
Customers may create an account to manage orders and access certain features of the website.
You are responsible for maintaining the confidentiality of your account credentials.
You agree to provide accurate and updated information when creating or managing your account.
Queenora Jewels reserves the right to suspend or terminate accounts involved in fraudulent, abusive, or unauthorized activity.
13. Intellectual Property
All content available on the Queenora Jewels website, including but not limited to:
- Logo
- Brand name
- Product images
- Website design
- Graphics
- Text
- Videos
- Icons
- Visual elements
is owned by or used with permission by Queenora Jewels and is protected by applicable intellectual property laws.
You may not copy, reproduce, distribute, modify, or commercially use any content from our website without prior written permission.
14. User Conduct
When using our website, you agree not to:
- Use the website for fraudulent or unlawful purposes.
- Attempt unauthorized access to our website or systems.
- Upload malicious software or harmful content.
- Interfere with the functionality or security of the website.
- Copy or misuse our website content without authorization.
- Provide false or misleading information.
Violation of these terms may result in restricted access, account suspension, order cancellation, or other appropriate action.
15. Third-Party Services and Links
Our website may use or contain links to third-party services, including payment gateways, shipping providers, analytics tools, and external websites.
Queenora Jewels is not responsible for the content, availability, privacy practices, or terms of third-party websites or services.
Your use of such third-party services may be subject to their respective terms and policies.
16. Limitation of Liability
Queenora Jewels makes reasonable efforts to provide accurate information and maintain the availability of its website and services.
However, we do not guarantee that the website will always operate without interruption, errors, or technical issues.
To the maximum extent permitted by applicable law, Queenora Jewels shall not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products.
Nothing in these Terms & Conditions is intended to limit any rights that cannot legally be excluded under applicable law.
17. Changes to These Terms
Queenora Jewels reserves the right to modify or update these Terms & Conditions at any time.
Any changes will be posted on this page along with the revised Last Updated date.
Your continued use of the website after changes are posted may constitute acceptance of the updated Terms & Conditions.
18. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.
Any disputes, where applicable, shall be subject to the jurisdiction of the appropriate courts as determined under applicable law.
19. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us:
Queenora Jewels
WhatsApp Support: +91 – 9829334254
Email: queenorasupport@gmail.com
Website: www.queenorajewels.com