Yes! We offer free shipping on orders above ₹500. For orders of ₹500 or below, a flat shipping charge of ₹100 applies.

Orders are generally processed within 1–3 business days. After dispatch, delivery usually takes approximately 3–7 business days, depending on your location and the shipping partner.

Once your order is shipped, you can check its shipping status and order details through the My Account → Orders section on our website. Tracking updates may also be shared through the contact details provided while placing your order.

We currently accept replacement requests only if a product is received in a completely damaged or defective condition. Requests must be raised within 7 days of delivery and are subject to verification.

Yes. A clear and continuous unboxing video is required for damaged or defective product claims. The video should show the package before opening, the complete unboxing process, and the condition of the product.

We offer secure online payment options, including available UPI, credit/debit cards, net banking, and other payment methods displayed during checkout.

Cancellation requests should be made as soon as possible after placing your order. Once an order has been processed or dispatched, cancellation may not be possible.

We make every effort to display our products accurately. However, slight variations in colour, shine, finish, or appearance may occur due to lighting, photography, screen settings, or the nature of fashion jewellery.

You can contact our customer support team through our official WhatsApp support or email us at queenorasupport@gmail.com. We'll be happy to assist you with your order or any other queries.